Weekly Updates - Oct 20th 2025
Weekly Voice and Video AI Product and Platform news
🗞️ Market and Product News
Salesforce adds voice calling to Agentforce AI customer service software. Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls.
Niantic’s Peridot, the Augmented Reality Alien Dog, Is Now a Talking Tour Guide. Niantic is giving its cute AR cartoon companions a voice that will let them guide you around in the real world and point out interesting facts. The feature is being demo’d first in Snap Spectacles.
Tavus has been named one of Fast Company’s “Next Big Things in Tech 2025”. Tavus highlighted for employing models to improve avatar realism through their proprietary models.
Walmart Partners with OpenAI to Create AI-First Shopping Experiences. Designed to streamline shopping, the system enables Walmart and Sam’s Club customers to use text or voice to describe their needs, eliminating the need for manual item searches.
Cartesia voice AI technology to be integrated with new ServiceNow AI Voice Agents.
🧰 Platform News
Cekura partners with Pipecat by Daily. Pipecat Cloud users can now test AI voice agents via WebRTC and send transcripts to Cekura for advanced monitoring. This integration enables end-to-end visibility and continuous QA automation for faster, more reliable deployments.
📖 Reading
Fluxing Conversational State and Speech-to-Text (Deepgram). Description of the Deepgram Flux approach to detect conversational states (turns) and why integrating it as part of STT improves latency and accuracy compared with traditional approaches.